USAA’s is one of largest employers locally and is headquartered at a huge campus in San Antonio.
Steven Santana | MySA
Shreveport, Louisiana investigators say two women worked together through a third-party company to obtain USAA Bank members’ information to allegedly steal over $1 million. ZarRajah Watkins and Destane Glass were arrested this month and Shreveport law enforcement are still looking for a third person in connection to the alleged theft, according to the Shreveport Times.
Watkins worked for a third-party company called Teleperformance, an outsourcing business that offers customer service, accounting, and collections services to companies. The company has worked with big clients like Santander, Wish, and GrubHub, according to its website. USAA’s financial and insurance services are offered to active military members, veterans and their families.
The Caddo-Shreveport Financial Crimes Task Force began its investigation in September. Watkins allegedly used the company’s resources to obtain USAA Bank member info and then sell it to Glass, who would use it to defraud numerous bank members out of their money. Glass used the money to buy a home, an expensive car, and other items.
Watkins was arrested on November 17 and charged with 175 counts of identity theft, while Glass was arrested on November 22 and charged with 65 counts of identity theft. On Monday, November 28, Shreveport police issued an arrest warrant for the arrest of 22-year-old Eric Loud, reported Louisiana station KTBS.
Loud is being charged with 58 counts of identity theft. It’s not clear how many members were affected. MySA reached out the USAA for comment.