H-E-B Pharmacy ranked best in the nation for second year in a row

H-E-B Pharmacy has taken the top spot in best customer satisfaction in the J.D. Power 2022 U.S. Pharmacy Study for the second year in a row. The San Antonio-based company led in data analytics and consumer intelligence that measure customer satisfaction with brick-and-mortar and mail order pharmacies, H-E-B stated in a news release. 

H-E-B ranked No. 1 across seven different areas, including people, time and cost savings, pharmacy trust, resolving problems or complaints, and other sections. 

“This award illustrates a true team effort among all H-E-B Pharmacy Partners and is a direct result of everyone’s hard work, leadership, and dedication to the health and wellness of our customers and communities throughout Texas,” said Craig Norman, H-E-B senior vice president of pharmacy in the news release.

H-E-B has over 290 locations across Texas and it offers everything from same-day prescription fulfillment to immunizations. H-E-B Pharmacy also offered the COVID-19 vaccine across multiple locations in Texas. 

The company’s pharmacy isn’t the only health care oriented services that H-E-B offers. H-E-B Wellness are primary care clinics that just expanded into Austin in May. The clinic offers affordable primary care, physical therapy, health and nutrition coaching, clinical pharmacists, specialty referrals, as well as labs. 

Also in May, H-E-B laid out plans to expand its pharmacy storage with a $2.4 million, 100,000-square-foot warehouse on the Northeast Side. 

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