Jesus De Hoyos just needed his W-2 to file his taxes but he still hadn’t seen it show up in the mail. Finally he called KENS 5.
SAN ANTONIO — Jesus De Hoyos worked for the United States Post Office in 2025. He knew they had his mailing address because they had sent other correspondence, and he knew he was supposed to get a W-2 to finish his taxes.
Unfortunately, he hadn’t seen it yet.
He called the local post office where he had worked. Then he called the main office on Perrin Beitel Road in San Antonio. Then he called and emailed USPS Accounting Services in Eagan, Minnesota. Still, De Hoyos said he couldn’t get help on the phone because he was not a current employee and was given additional instructions.
“I have to fax it to them or I have to mail it, which is ironic,” De Hoyos said.
De Hoyos then sent a fax to USPS’s Accounting Services in late February which formerly requested the W-2 in writing. He still didn’t hear back.
“There really isn’t anybody else. They aren’t giving me any other person to contact. At this point I’m just at a loss,” De Hoyos said.
Finally, at the end of February, he called KENS 5.
“I’ve seen people have gotten things resolved,” he said. “I feel this is kind of minor but I don’t know what else to do.”
KENS then contacted the United States Postal Service and explained the situation.
A USPS representative told us the next day via email, “The Postal Service does not publicly comment on personnel matters, due to privacy concerns, however local management is currently working with the former employee to resolve the issue.”
The very next day, USPS sent De Hoyos a letter via priority mail. The letter did not, however, contain a W-2.
Instead, the letter contained instructions for sending USPS a request for a W-2 in writing. USPS had, essentially, sent him a letter requesting written correspondence back so they could send him another letter. Of course, De Hoyos had already sent them a written request two weeks ago.
KENS 5 then sent the United States Postal Service another email proving that De Hoyos had already requested this in writing.
The W-2 showed up the next day.
“I’m very, very relieved. I can file my taxes and I don’t have to worry about this anymore,” De Hoyos said.
USPS did not respond further other than to say it was great news the issue was resolved. De Hoyos was glad he called KENS 5.
“KENS 5 was able to help me so if you have any challenges out there just call KENS 5,” he said.
If you have a problem like this, we want to help you fix it! In our series, Call KENS, we do our best to solve problems for our viewers. The number to call is 210-470-KENS, or fill out the form on this page.