Corey Beasley’s F150 truck came with slightly larger tires than the factory default. Endurance claimed that made his warranty unusable.
SAN ANTONIO — Corey Beasley has a 2018 Ford F150 truck. He wanted to be covered for any future repairs, so he signed up for an Endurance Warranty Plan in 2022.
But when Beasley’s engine started knocking in October, Endurance decided his entire contract was actually invalid because his tires were “oversized.”
Beasley’s truck doesn’t have any sort of lift kit or modified suspension but it did come with 34 inch tires instead 32 inch tires. Endurance’s representatives decided the larger tires counted as a “modification” which was not disclosed in his contract.
Endurance didn’t decide this right away, however.
When Beasley took the truck to a shop, mechanic said the issue was actually caused by wear and scratches on his truck’s camshaft. Beasley believed it was covered by the warranty because it was an engine part. He started a claim with Endurance in October and provided his maintenance records. A representative told him they just needed to take one more step to pay for repairs.
“She said ‘we are going to have one of our mechanics go out and verify the work so you are protected and not having some work made up,'” Beasley said.
But then, after the Endurance mechanic visited the shop, Beasley suddenly got a call from the mechanic and found out Endurance would not be covering it.
When Beasley called Endurance, a representative told him his contract did not check off the option for “Tire modification/ Body of Suspension lift”. The representative claimed the tires were outside the “manufacturer recommendations” so it was considered to be a modification.
Beasley told the representative that tire size was never even discussed when he called to set up the contract in 2022 and he believed they should still fix his truck.
Instead, Endurance sent Beasley an email which called the situation a miscommunication and offered him a refund:
“I’m reaching out to let you know that we will be sending out a form for you to sign in order to receive your refund, due to the miscommunication regarding the modifications on your vehicle. To move forward with this process, could you please confirm a valid email address and physical mailing address?,” the Endurance Account Manager said.
Beasley said the cost of the repair just so happened to be more than his “full refund.” He called KENS 5.
“I want my truck fixed!” Beasley said.
KENS 5 called and emailed Endurance warranty for three days in an attempt to get a response. KENS 5 eventually spoke to an attorney for the company on the phone and told her we were running a story. The attorney didn’t respond either.
At the same time, other customers have complained about the exact same situation. There are currently 3,565 customer complaints against Endurance Warranty on the Better Business Bureau website. KENS 5 was able to find three other complaints, in just the month of October, where the vehicle owners said their claims were denied because of their tire size.
One person stated that they even discussed the slightly larger tires with the salesperson when setting up the contract but Endurance still wouldn’t pay for their repair. Endurance responded by saying they provided that customer a refund.
Beasley said he signed up because he wanted peace of mind and not to get a refund due to “miscommunication.”
“Made good on what you are supposed to be doing, (which is) that peace of mind, and fix my truck!” Beasley said.
Anyone considering a vehicle warranty should research the complaints against the company on the Better Business Bureau website before signing any contract.
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