The mobile platform will allow users to report issues such as graffiti, trash, maintenance problems, safety concerns and other quality-of-life issues downtown.
SAN ANTONIO — As downtown San Antonio continues to grow, Centro San Antonio is launching a new app aimed at helping residents, workers and visitors quickly report non-emergency concerns.
Centro San Antonio announced a partnership with ELERTS Corp. to pilot the “See Say” platform, an app designed to connect users directly with Centro Ambassador headquarters in real time. The mobile platform will allow users to report issues such as graffiti, trash, maintenance problems, safety concerns and other quality-of-life issues downtown. Users can also submit photos, locations, descriptions and timestamps through their phones, allowing dispatch teams to assess situations and deploy Ambassador or Crisis Response teams quickly.
Centro officials said the pilot program comes as downtown San Antonio experiences new development, increase in residents and climbing visitor activity.
“Downtown San Antonio is evolving rapidly, and as more people live, work, and spend time downtown, it’s important that we continue evolving the tools and services that support that growth,” said Trish DeBerry, president and CEO of Centro San Antonio.
According to Centro, the technology was selected after recommendations from other Public Improvement Districts across the country, including programs in downtown Dallas. Officials said similar systems are also used in major airports and public transit agencies nationwide.
Centro said early results from the pilot phase have been promising. During a two-month testing period, usage among participating stakeholders doubled while average response and closure times stayed just over three minutes from dispatch to resolution.
The current pilot group includes downtown property owners, leadership from the San Antonio Police Department, City of San Antonio staff and homeless services agencies.
Another pilot phase is now underway as Centro continues gathering feedback and refining operations ahead of a broader public rollout expected by fall 2026.
Officials said the app is part of a larger effort to improve communication and coordination downtown while helping residents and visitors feel more connected to available support services.
“This is about making sure people know there is a team actively here to support the downtown experience,” DeBerry said. “We’ve listened closely to community feedback and understand that people want visible, real-time ways to connect with help when needed. This platform helps bridge that gap.”