Southeast Texas travel agent taken to court after not refunding customer’s payment

There are multiple allegations on social media in Southeast Texas, but those cases haven’t gone to court.

BEAUMONT, Texas — A Southeast Texas travel agent located in Beaumont is being sued after accepting money from clients and not following through on the vacations.

One customer out of South Carolina decided to take her to court.

According to a lawsuit obtained by 12News, Traveluxe Official, owned by Emily Lockhard -Furry, specializes in creating dream vacation itineraries.

Lockhard-Furry breached a contract with a customer out of South Carolina, according to the finalized court documents. There are similar allegations on social media in Southeast Texas, but those cases haven’t gone to court.

A lawsuit filed in the 136th district civil court says that the local travel agent accepted an advanced deposit of $80,557 for a luxury Italian vacation, but the South Carolina customer had to cancel and, according to their contract, was owed a refund on that deposit.

Lockhard-Furry said in writing that she’d refund the money in four payments, but only about $10,000 was received. That’s when the customer called a lawyer and sued from the remaining $70,000 in the end a judge sided with the customer awarding her the money owed.

The judge added on another $140,000 for violation of the Consumer Protection Act. 

12News visited the address registered to Traveluxe, but nobody answered the door.

Many families have reached out to 12News, and even commented on Facebook, with similar stories. We’re digging into the court documents, to learn more about this developing story.

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This is a developing story. We will update with more if and when we receive more confirmed information. 

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