The text with a link to the credits should go out as of midday.
GREENSBORO, N.C. — Verizon’s day-long outage across the U.S. is over, at least according to Verizon. The outage on Wednesday kept many users from calling, using apps, and disrupting life, with no way to get two-factor authentication done. Today, Verizon is promising to make good with a credit.
On the Verizon website, it says there is a $20 account credit to be redeemed.
How do you get the $20 credit?
WFMY News 2 just talked to a Verizon spokesperson who says users will get a text.
“Users should expect a text from Verizon that apologizes for the outage inconvenience and has a link to get the credit,” said Mariana Agathoklis Scholck, Verizon’s Head of Consumer Unit and Market Communications. The texts are expected to go out starting mid-day.
She also confirmed it will be a $20 credit per account, not per device or line.
Business customers will be contacted directly about their credits.
According to Verizon:
On average, this covers multiple days of service….
This credit isn’t meant to make up for what happened. No credit, really, can. But it’s a way of acknowledging our customers’ time and showing that this matters to us.
If customers are still experiencing issues, we encourage them to restart their devices to reconnect to the network. We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that people expect from Verizon.
Local folks tried getting their own answers before the outage was fixed.
“I tried to actually get on the Verizon website and do a chat since I couldn’t make a phone call,” Culkin said. “The AI bot wasn’t very helpful. It kept saying the SOS meant it was an emergency, and that wasn’t my issue. So I just jumped in my car.”
Despite the long lines, customers said store employees were unable to provide specifics about the outage or when service would return.
“He said, ‘We have a nationwide outage going on,’” Phillips recalled. “And I said, ‘Is there anything else you can tell me?’ He said, ‘That’s all I’ve got.’”