More than a dozen tenants at Wheatley Park Senior Living gathered Wednesday to voice concerns about a faulty air conditioning system and an unsecured door.
SAN ANTONIO — Multiple residents on the east side say they’re living in hazardous conditions at a senior living complex.
More than a dozen tenants at Wheatley Park Senior Living, off North Mittman Street, gathered Wednesday to voice concerns about a faulty air conditioning system and unsecured doors.
“Right now, I’m going to cry because it doesn’t make no sense. It really doesn’t make no sense,” resident Michael Smith said.
Many of the residents have lived at the facility since it opened seven years ago. At the time, they said, it felt like a blessing. The property is owned by Opportunity Home but managed by McCormack Baron.
“This building is like a Godsend, and they need to fix it,” resident Cathy Eldridge said.
Residents said that in recent years they have not had reliable air conditioning or heating, leaving them vulnerable during both the summer and winter.
“Since 2024, I’ve had no air because my whole room controls the whole third floor,” resident Rita Bethany said. “It took a year to get the parts to fix, and once they fit the part, it was just like a Band-Aid.”
From the outside, several temporary AC units can be seen. Management told KENS 5 they have been working to address the malfunctions. They said their previous vendor went out of business and they are in the process of hiring a new one.
“I mean, the air conditioning shouldn’t be breaking down like this,” resident Tyrone Stevens said. “This is supposed to be a brand-new building. I mean, seven years, and the air conditioning is out, your door is not secure.”
Stevens was referring to a first-floor door that is supposed to close automatically. Residents worry that without it, unwelcome guests can enter the building.
While the management company did not directly address the faulty door, leaders said they are upgrading the facility’s security system.
“On the weekends, we’re seeing strange people coming in here,” one resident said.
Residents also said thieves have stolen amenities, including workout equipment and internet access.
“This room was previously intended to be used by the residents. We had modems for all the screens that you see here, and vandals and thieves, you know, had a field day,” resident Gordon Benjamin said.
Their concerns have caught the attention of the District 2 council office. In a statement, the office confirmed it had reported issues to the city’s Code Compliance Department. Officials said the complex has been issued two notices of violation and cited twice just this month.
“We just need help, we do,” Eldridge said.
KENS 5 also reached out to Opportunity Home, which referred us to the management company.
McCormack Baron released the following statement:
“McCormack Baron and the local property management team are aware of the current HVAC issues and resident concerns. Management has continually worked with multiple vendors to address these problems and has maintained ongoing communication with residents to provide updates. Property staff will continue to communicate with residents and provide updates as soon as new information is available. We encourage any resident experiencing problems or needing additional assistance to contact the management team immediately.”